Balanced assignment is delayed

Resolved

Started

Lasted 3h 45m

View official incident ↗

Updates

  1. Resolved

    The delays with balanced assignment have been resolved. They started at 14.00 UTC and were resolved at ~17.40 UTC. Please don’t hesitate to reach out to team@intercom.io: mailto:team@intercom.io if you have any further questions or if you’re still seeing any unexpected behaviour

  2. Monitoring

    We have implemented a fix and are monitoring for recovery. We’ll let you know when we are confident in our recovery.

  3. Investigating

    We're seeing delays with balanced assignment in the inbox. Our team is aware and investigating the issue. We’ll update you here as soon as we have more information.