Delayed and Blocked Email Sending to Yahoo email address

Resolved

Started

Lasted 1h 30m

View official incident ↗

Updates

  1. Resolved

    We've worked with Yahoo to fix a configuration issue on their side. This issue should now be resolved and all services are restored to normal functionality. Please don’t hesitate to reach out to team@intercom.io: mailto:team@intercom.io if you have any further questions or if you’re still seeing any unexpected behaviour

  2. Monitoring

    We have implemented a fix and are monitoring for recovery. We’ll let you know when we are confident in our recovery.

  3. Investigating

    We are investigating reports of delayed and blocked sending of outbound email to Yahoo email addresses. We’ll update you here as soon as we have more specific information.