Increased errors and latency with the Helpdesk

Resolved

Started

Lasted 3m

View official incident ↗

Updates

  1. Resolved

    From 13:51 - 13:54 UTC, the Helpdesk had increased errors and latency. Please reach out to team@intercom.io if you experience any issues

  2. Identified

    Helpdesk functionality is failing to load. Our team is investigating the issue and will report back here as we know more.