Resolved incident
AU: Auto Super - Some customers are not receiving auto super approval codes via SMS
Xero · Minor · Started
- Duration
- 8h 5m
- Severity
- Minor
- Status
- Resolved
Summary
Minor · Resolved
Sinch has resolved the issue impacting Australian customers not receiving auto super approval codes via SMS. We apologise for any inconvenience this has caused.
Event timeline
How this incident unfolded, from the official status page.
Identified
Xero
We are currently aware of an issue where customers are not receiving auto super approval codes via SMS. This is due to an issue that Sinch is currently experiencing. Further details can be found on Sinch's status page - https://status.messagemedia.com/. We apologise for any inconvenience this has caused.
Monitoring
Xero
Sinch has implemented a fix and are seeing recovery of their systems. Our team is continuing to monitor.
Resolved
Xero
Sinch has resolved the issue impacting Australian customers not receiving auto super approval codes via SMS. We apologise for any inconvenience this has caused.