Resolved incident

AU: Xero Tax - Customers won't be able to file tax returns due to an outage with ATO services.

Xero · Major · Started

Duration
2h 27m
Severity
Major
Status
Resolved

Summary

Major · Resolved

The ATO has resolved the issue impacting AU customers trying to file tax returns in Xero Tax.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Identified

    Xero

    We are aware of an issue where customers cannot file tax returns or STP Fillings to ATO due to an outage with their services. Customers will be able to create tax returns but cannot file these during this time. We are monitoring ATO for updates and we'll update you as soon as we can.

  2. Monitoring

    Xero

    The ATO has implemented a fix and we are currently monitoring the results.

  3. Resolved

    Xero

    The ATO has resolved the issue impacting AU customers trying to file tax returns in Xero Tax.