Resolved incident
AU: Batch Payments - some customers may be unable to process batch payments in Xero.
Xero · Minor · Started
- Duration
- 17m
- Severity
- Minor
- Status
- Resolved
Summary
Minor · Resolved
Our team has resolved the issue impacting Australian customers trying to process batch payments in Xero. We apologise for any inconvenience this has caused. A product release caused batch payments to become unavailable and a rollback has returned sevice. We learn from every incident and put measures in place to prevent issues from happening again.
Event timeline
How this incident unfolded, from the official status page.
Identified
Xero
We're aware that some customers in Australia are unable to process batch payments in Xero, and are receiving an error. We have identified what is causing this issue and are releasing a fix. This is our top priority and we will update you as soon as we can.
Monitoring
Xero
Our team has implemented a fix and we are currently monitoring the results.
Resolved
Xero
Our team has resolved the issue impacting Australian customers trying to process batch payments in Xero. We apologise for any inconvenience this has caused. A product release caused batch payments to become unavailable and a rollback has returned sevice. We learn from every incident and put measures in place to prevent issues from happening again.