Resolved incident

Australia: Xero Tax - customers are experiencing issues with prefilling and lodging tax returns to the ATO

Xero · Major · Started

Duration
1h 46m
Severity
Major
Status
Resolved

Summary

Major · Resolved

Our team has resolved the issue impacting Australian customers trying to lodge tax returns in Xero Tax. This issue was due to an underlying product dependency with Xero Tax and our team worked to restore service. We apologise for any inconvenience this has caused.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Identified

    Xero

    We are aware of an issue where some customers are unable to prefill or lodge tax returns from Xero Tax. Our team is has identified the cause and is working on a fix.

  2. Monitoring

    Xero

    Our team has implemented a fix and we are currently monitoring the results.

  3. Resolved

    Xero

    Our team has resolved the issue impacting Australian customers trying to lodge tax returns in Xero Tax. This issue was due to an underlying product dependency with Xero Tax and our team worked to restore service. We apologise for any inconvenience this has caused.