Resolved incident
Global: Xero - some customers may be experiencing issues in Xero
Xero · Minor · Started
- Duration
- 1h 20m
- Severity
- Minor
- Status
- Resolved
Summary
Minor · Resolved
Our team has resolved the issue impacting our customers experiencing errors in Xero. Our technical team identified this was caused by an outage that one of our external providers experienced. We apologise for any inconvenience this has caused.
Event timeline
How this incident unfolded, from the official status page.
Identified
Xero
We have identified what is causing some customers to experience errors when using Xero and we're working on a fix now. Our technical team have identified this was caused by an outage that one of our external providers experienced. We apologise for any inconvenience this has caused.
Monitoring
Xero
Our team has implemented a fix and we are currently monitoring the results. We apologise for any inconvenience this has caused.
Resolved
Xero
Our team has resolved the issue impacting our customers experiencing errors in Xero. Our technical team identified this was caused by an outage that one of our external providers experienced. We apologise for any inconvenience this has caused.