Resolved incident

US: Payroll (Powered by Gusto) - customers will be unable to access US Payroll in Xero

Xero · Critical · Started

Duration
51m
Severity
Critical
Status
Resolved

Summary

Critical · Resolved

Gusto has resolved the issue impacting US customers trying to access and use US Payroll. For further insights, check <a href-"https://gustoapi.statuspage.io/incidents/6f4lcjk2w7vz">Gusto's Status Page</a>

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Identified

    Xero

    We're aware that customers are currently unable to access US Payroll in Xero, due to an issue on Gusto's side. Our Product Team is working with Gusto to restore service. This is our top priority and we will update you as soon as we can.

  2. Monitoring

    Xero

    Gusto has implemented a fix and we are currently monitoring the results.

  3. Resolved

    Xero

    Gusto has resolved the issue impacting US customers trying to access and use US Payroll. For further insights, check <a href-"https://gustoapi.statuspage.io/incidents/6f4lcjk2w7vz">Gusto's Status Page</a>