Resolved incident

UK: MTD IT - Some customers receiving errors

Xero · Minor · Started

Duration
3h 56m
Severity
Minor
Status
Resolved

Summary

Minor · Resolved

Our team has resolved the issue impacting some UK customers trying to submit via MTD IT. This was due to a recent release, which we have deployed a fix for.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Investigating

    Xero

    We are aware some UK customers trying to submit filings via MTD IT are receiving error messages. Our team is investigating this with urgency.

  2. Identified

    Xero

    We have identified the cause of the issue where some UK customers trying to submit via MTD IT are receiving error messages. Our team are working on a fix for this issue.

  3. Monitoring

    Xero

    Our team has implemented a fix and we are currently monitoring the results.

  4. Resolved

    Xero

    Our team has resolved the issue impacting some UK customers trying to submit via MTD IT. This was due to a recent release, which we have deployed a fix for.