Global: Xero - Some customers may be experiencing some errors in product and inability to view invoice PDFs.

Resolved

Major impact

Started

Lasted 25m

View official incident ↗

Updates

  1. Resolved

    Our team has resolved the issue impacting customers trying to navigate in Xero and perform tasks. We apologise for any inconvenience this has caused. This related to a network connectivity issue and our team has restored service.

  2. Monitoring

    Our team has implemented a fix and we are currently monitoring the results.

  3. Investigating

    We are aware some customers trying to navigate in Xero and generate invoices and PDFs are experiencing errors. Our team is investigating this with urgency.