Global: Xero Partner Hub - Some slowness or unable to access pages in Partner Hub

Resolved

Major impact

Started

Lasted 1h 7m

View official incident ↗

Updates

  1. Resolved

    Our team has resolved the issue impacting our customers experiencing slowness and page access issues in Xero Partner Hub. We apologise for the inconvenience this has caused. Our technical team identified this was caused by a connectivity issue on one of our background Partner Hub services, and applied a fix to restore service.

  2. Monitoring

    Our team has implemented a fix and we are currently monitoring the results.

  3. Investigating

    We've become aware of an issue in Xero Partner Hub where customers are experiencing slowness and errors. Our Product Team are investigating and we'll provide updates here.