Global: Subscriptions - some customers are unable to purchase and management subscriptions

Resolved

Minor impact

Started

Lasted 37m

View official incident ↗

Updates

  1. Resolved

    Our team has resolved the issue impacting some customers trying to purchase and manage subscriptions in Xero. We apologise for any inconvenience this has caused. A product release caused subscription management to become temporarily unavailable. We learn from every incident and put measures in place to prevent issues from happening again

  2. Monitoring

    Our team has implemented a fix and we are currently monitoring the results.

  3. Investigating

    We are aware that some customers trying to purchase and manage subscriptions in Xero are experiencing an error. Our team is investigating this with urgency.