Australia: Payroll - some customers may be unable to access Payroll Settings or Superannuation in Xero

Event timeline

How this incident unfolded, from the official status page.

1. Investigating

   5 months ago

   Xero

   We are aware Australian customers trying to access Payroll pages, including Superannuation or Settings pages, are experiencing loading slowness and eventual errors. Our team is investigating this with urgency.

2. Investigating

   5 months ago

   Xero

   We're aware that Australian customers are experiencing slow loading and errors on Payroll pages, including Superannuation and Settings. We understand how critical these functions are and our teams are fully focused on restoring access as quickly as possible. We'll provide updates as the situation develops.

3. Investigating

   5 months ago

   Xero

   We're aware that Australian customers are experiencing slow loading and errors on Payroll pages, including Superannuation and Settings. We understand how critical these functions are and our teams are fully focused on restoring access as quickly as possible. We'll provide updates as the situation develops.

4. Resolved

   5 months ago

   Xero

   We have resolved an issue affecting the Payroll Superannuation and Settings page, where customers were experiencing page loading failures and errors. The issue was caused by a network fault within our Payroll environment. Our technical team has remediated the fault and restored full service. We apologise for the inconvenience caused.