Resolved incident

Australia: Xero Tax - customers are experiencing issues with prefilling and lodging tax returns to the ATO

Xero · Major · Started

Duration
2h 18m
Severity
Major
Status
Resolved

Summary

Major · Resolved

ATO has resolved the issue causing errors for AU customers when using prefill or lodge tax returns from Xero Tax.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Identified

    Xero

    We are aware of an issue with the ATO where customers are unable to prefill or lodge tax returns from Xero Tax. This is our top priority and we will update you as soon as we can.

  2. Monitoring

    Xero

    The ATO has implemented a fix and we are currently monitoring the results.

  3. Resolved

    Xero

    ATO has resolved the issue causing errors for AU customers when using prefill or lodge tax returns from Xero Tax.