Resolved incident

AU: Customers are experiencing errors when using Activity Statement Prefill

Xero · Minor · Started

Duration
7h 22m
Severity
Minor
Status
Resolved

Summary

Minor · Resolved

The ATO have resolved the issue impacting customers retrieving Activity Statement Prefill. We apologise for any inconvenience this has caused.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Identified

    Xero

    We’re aware that some customers are experiencing errors when using Activity Statement Prefill. We’re working with the ATO to identify the cause and will provide an update when we have more information.

  2. Identified

    Xero

    We're continuing to work with the ATO on this issue, who are investigating on their end. Customers can still file Activity Statements to the ATO.

  3. Monitoring

    Xero

    The ATO have implemented a fix and we are currently monitoring the results.

  4. Resolved

    Xero

    The ATO have resolved the issue impacting customers retrieving Activity Statement Prefill. We apologise for any inconvenience this has caused.