AU: Customers are experiencing errors when using Activity Statement Prefill

Resolved

Minor impact

Started

Lasted 7h 22m

View official incident ↗

Updates

  1. Resolved

    The ATO have resolved the issue impacting customers retrieving Activity Statement Prefill. We apologise for any inconvenience this has caused.

  2. Monitoring

    The ATO have implemented a fix and we are currently monitoring the results.

  3. Identified

    We're continuing to work with the ATO on this issue, who are investigating on their end. Customers can still file Activity Statements to the ATO.

  4. Identified

    We’re aware that some customers are experiencing errors when using Activity Statement Prefill. We’re working with the ATO to identify the cause and will provide an update when we have more information.