Card transactions failing

Resolved

Started

Lasted 1h 37m

View official incident ↗

Updates

  1. Resolved

    The issue has been fixed and we’re confident it’s resolved SumUp services have returned to normal.

  2. Monitoring

    Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved.

  3. Identified

    Issue identified, working on a fix right now Our engineering team has found the cause of the problem and is working to return our services to normal.

  4. Investigating

    We've identified an issue and we're looking into it. There's currently a problem with card transactions. Our engineering team is working on a fix right now.

  5. Resolved

    The issue has been fixed and we’re confident it’s resolved SumUp services have returned to normal.

  6. Monitoring

    Applied a fix for the problem, we’re monitoring the situation SumUp services have returned to normal. Our engineering team will monitor the situation to make sure the issue is solved.

  7. Investigating

    An issue has been identified, we’re looking into it There’s currently an issue with card transactions. Our engineering team is working to fix it right now.