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Zuora outage history

Official incidents, ongoing and resolved.

  • Minor · Resolved

    UI and API errors in a subset of NA2 production tenants

    · 25h 35m

  • Minor · Resolved

    Intermittent internal errors while accessing some functions for subset of tenants

    · 1h 12m

  • Major · Resolved

    Unable to access NA2 production and sandbox tenants

    · 3h 19m

  • Minor · Resolved

    Intermittent API Failures Impacting RestAPI calls for Nuance/Okta customers in Revenue - Prod Environment

    · 195h 45m

  • Minor · Resolved

    System Health Dashboard Performance Degradation

    · 1h 36m

  • None · Resolved

    Performance Degradation in OneID for subset of users

    · < 1m

  • Minor · Resolved

    Internal server error when opening Customer Accounts in the Zuora UI

    · 5h 41m

  • Minor · Resolved

    Internal server error observed for a subset of REST API calls in EU Production Tenants (ZID-EU1-PROD-9)

    · 1h 23m

  • Minor · Resolved

    Delay in Notifications

    · 4h 47m

  • Minor · Resolved

    Ad-hoc Payment runs for the individual customer account are stuck in the 'Pending' status for a subset of the tenants.

    · 105h 15m

  • None · Resolved

    Zuora Knowledge Center is Unavailable

    · 9h 25m

  • None · Resolved

    Zuora Knowledge Center is Unavailable

    · 2h 31m

  • Minor · Resolved

    Zuora Connector for Salesforce CRM sync issue impacting child object record sync for a subset of tenants on 2/21

    · 128h 41m

  • None · Resolved

    Zuora Reporting service degradation in EU production

    · 2h

  • Minor · Resolved

    Performance degradation on Data Query for a subset of EU Production tenants

    · 5h 5m

  • None · Resolved

    Zuora Connector for Salesforce CRM Sync Performance degradation for NA production tenants between 1:25 pm PST - 3:20 pm PST

    · 4h 41m

  • None · Resolved

    Performance degradation affecting custom objects v2 API calls on EU and NA1 Production

    · 37m

  • Minor · Resolved

    Zuora Connector for Salesforce CRM Sync Performance degradation for subset of Central sandbox tenants

    · 4h 46m

  • None · Resolved

    Delay in notification on API SBX (NA2 SBX)

    · 5h 27m

  • None · Resolved

    Performance Degradation for a subset of tenants in Central Sandbox

    · 39h 20m